Important Customer Updates Regarding COVID-19

Our store opening times may change. To find your nearest store and latest opening hours click here

Use contactless payments where possible and be mindful of social distancing when in-store.

Download our App to order scripts ahead of calling to store.

Please check our Instagram feed for live updates here.




What is the Coronavirus / Covid-19?

Coronavirus (COVID-19) is a new illness that affects your lungs and airways. It is spread in sneeze or cough droplets.

You could get the virus if you:

  • come into close contact with someone who has the virus and is coughing or sneezing
  • touch surfaces that someone who has the virus has coughed or sneezed on

As it’s a new illness, we do not know how easily the virus spreads from person to person.

It is important to know what to do to help stop the spread of infection.

For more information visit the


What are the symptoms of Coronavirus?

symptoms can take up to 14 days to appear.

The main symptoms to look out for are:

  • a cough – this can be any kind of cough, not just dry
  • shortness of breath
  • breathing difficulties
  • fever (high temperature – 38 degrees Celsius or above) or chills

If you develop symptoms you will need to self-isolate and phone your GP. Do not go to a GP surgery, pharmacy or hospital. The GP will assess you over the phone. If they think you need to be tested for coronavirus, they will arrange a test.

For more information on symptoms visit

What to do if you develop symptoms?

You will need to self isolate (for example stay in a different room from the rest of your family/co-workers with the door closed) and phone your GP surgery.
Your GP surgery will take your details and have your GP call you back. Your GP will discuss your symptoms with you and advise you of the next steps you need to take, including arranging testing for COVID-19.

  • In the unlikely event that you are unable to contact your GP, please phone HSE Live 1850-24-1850 and clearly explain your symptoms.
  • The GP will assess you over the phone. If they think you need to be tested for coronavirus, they will arrange a test.
  • Do not attend your local Emergency Department or GP unless told to do so by a medical professional
  • Follow the advice given.

You should always engage in regular hand washing and cover your mouth and nose with a tissue or the bend of your elbow when coughing and sneezing to prevent the spread of infection. If you use a tissue you must dispose of this straight away.


What is treatment?

There is no specific treatment for coronavirus. But many of the symptoms of coronavirus can be treated at home. Most people who catch coronavirus will experience mild symptoms. They should make a full recovery without needing to go to hospital.

Take any medication you are already taking as usual, unless you are told not to by a healthcare professional.

For more information on treatments visit

If you or others in your household think you may have contracted Coronavirus you must first self-isolate and phone your GP. Do not go to a GP surgery, pharmacy or hospital. The GP will assess you over the phone and arrange a test.


How is the Coronavirus spread and how can we protect ourselves and our communities?

Coronavirus is spread in sneeze or cough droplets. The best way to help prevent infection and avoid being exposed to coronavirus is by following the same steps

  • Wash your hands regularly with soap and warm water.
  • Use sanitiser gel when you’re out and about.
  • Cover your mouth and nose with a tissue / sleeve or with the crease of your elbow (not your hands) when you cough or sneeze and dispose of the tissue immediately.
  • Avoid touching your eyes, nose or mouth if your hands aren’t clean.
  • Put used tissues in the bin straightaway.
  • Try to avoid close contact with people who are ill.
  • Clean and disinfect frequently touched objects and surfaces like door handles, light switches and countertops
  • Encourage friends, family members and co-workers who are sick to stay at home.
  • Keep a space of 2 metres (6.5 feet) between you and other people
  • Reduce interactions with people
  • Avoid communal sleeping areas
  • Avoid crowded places
  • Work from home if possible
  • Do not shake hands or make close contact with people
  • Follow the travel advice from the Department of Foreign Affairs
  • Stay at home if you are sick to help stop the spread of whatever infection you may have.


It is important that we all follow this advice as strictly as possible and encourage others to follow this advice too. These steps are to keep ourselves, our loved ones and our communities safe and to help slow the spread of coronavirus.

Follow the HSE advice to protect yourself and others from coronavirus

Read more about restricted movements and self-isolation

Anyone who has symptoms should self-isolate for 14 days – Everyone should limit unnecessary social contact as much as possible – At-Risk groups should avoid close contact with people outside the home


Here are some useful videos:






Will the Flu Vaccine prevent me from getting the Coronavirus?

There is currently no vaccine to treat or protect against coronavirus. The flu vaccine does not protect against coronavirus.


Is your online store still open and delivering?

Yes, for now our online store is still business as usual but as demand is high it may take a day or two longer to receive your deliveries – please bare with you.


Can your pharmacy deliver my prescription / medication?

Yes, McCauley Pharmacy is offering free local prescription delivery with priority given to Covid-19 isolation and At-Risk patients. Please contact your local McCauley Pharmacy for more information.

Alternatively, you can now order your prescription through our APP.

  • Simply download the App HERE.
  • Register your account.
  • And order your prescription for collection or delivery


How can I teach my Kids to wash their hands properly?

The HSE have some great videos to help explain Coronavirus is simpler terms. Here is an easy to follow video on hand hygiene.


Can I still print my photos in-store?

Due to Covid-19 we are not offering photo services in-store. We will resume this service as soon as it is possible to do so. However, until then, you can order photo prints online for home delivery. Click here for more info.


What is your advice for people living with COPD during this time?

We urge people with COPD to regularly visit the HSE’s Coronavirus (COVID-19) webpage which is updated daily. Please consider this as the most accurate and up-to-date source of information on the virus, the symptoms, the risks and protective measures.

As people with COPD have been identified as one of the groups more at risk of serious illness if they catch coronavirus it is really important to heed all the recommended precautions to avoid contracting the disease. People in vulnerable groups are advised to practice ‘protective selfseparation’, i.e. to avoid unnecessary face-to-face social interaction and avoid physical contact with others. HSE advice for at risk groups and coronavirus is available here

In addition we urge you to do all you can to ensure your COPD is well managed at this time. Here are some tips to help you do this:

  • Know your COPD triggers in order to avoid them where possible – for example, avoid smoky environments and pollutants like dust, smog, or foggy weather.
  • Monitor your symptoms and know what is usual for you. This will help in assessing if you need to alter your medication or start treatment early for exacerbations.
  • Know when and how to seek help – if you have an exacerbation or if you are experiencing a “new” fever or “new” cough contact your GP.
  • Do not go to your GP’s surgery unless advised by GP staff.
  • Have an up-to-date Communications Card which will help you manage your COPD – download one here.
  • Take your medication and ensure you are using your inhaler correctly – check the Inhaler Technique page of the Asthma Society for demonstrations of all the inhalers on the Irish
    market here.
  • If your inhaler requires a spacer, we recommend you use one to ensure best medication delivery – check out our information on spacer usage here.
  • Ensure that you have one month’s supply of your medication to hand.
  • If you have a backup prescription for steroids and antibiotics ensure that you have your supply of these and that they are in date.
  • Continue to attend medical appointments unless otherwise advised by your hospital or healthcare team.
  • Do not smoke and avoid smoky environments.
  • Continue with your exercise. Either by wrapping up warm and taking a walk (but take care to practice social distancing) or by exercising safely at home. Using tins of beans or bottles of
    water for weights or doing some sit-to-stands/ march-on-the-spot will go a long way!
  • Eat well – a balanced diet boosts energy and promotes a strong immune system to help fight infections.
  • Breathe easier – use controlled breathing techniques and chest clearance to help get rid of phlegm and aid relaxation.
  • Mind your head, as well as your lungs. The feelings of stress and anxiety that can be a common part of living with COPD are likely to be even more pronounced at this time. It is important to recognise these responses and look at ways to cope with the mental as well as the physical challenges – breathing techniques, staying in touch with family, friends and support group peers by phone, trying your best to keep a routine and avoiding over-reliance on social media as source of information will all help.

Call the COPD Adviceline if you have queries about coronavirus and your COPD – 1800 832146.
Call HSE Live on 1850 24 1850 if you have concerns about Covid-19 (Coronavirus)
Download COPD Support Ireland’s advice booklet – COPD and Me for more information on managing your COPD here.


Where Can I Get More Information On Coronavirus?

For the latest government information on coronavirus


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